For your most satisfaction, we provide you some solutions if any of these happens to you
Feel free to contact us if you have any question regarding to Return Policy at (800) 500-0191 or digitalsupport@visualimpressions.net
If you get your food different from the receipt, we are really sorry. Please bring it to a cashier as soon as you notice that you got the wrong food. For credit card, we will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash, you will be asked to pay the differences of the balance if the new food has more value than the wrong food. In the same way, you will get the differences of the balance back if the new food has less value than the wrong food. Some cases, we may offer you a store credit.
Your order will be priority if you come to pick it up. All cases, please return the wrong food in the original container(s)* to our cashier to avoid additional charge.
It's a rare case, but possible. Please see a cashier as soon as you notice that we missed one or more food of your order. You may come to pick up your previous order for free*. You may cancel the missed food before we cook without any question, and we will refund you with a store credit.
Your order will be priority if you come to pick it up.
We cook your food with only the finest and the freshest ingredients with USDA certified, no MSG and preservative. Please see a cashier if it's bad packaging, strange objects in the food or spoilage. We will cook new ones and make sure they're the best. You may change your food to something else in case of spoilage, and we will correct your receipt. You may come to pick up your previous order for free*. Some cases, we may offer you a store credit in the dollar amount of the bad food.
Your order will be priority if you come to pick it up. All cases, please return the bad food in the original container(s)* to our cashier to avoid additional charge.
Some cases you may get exchange or a store credit in dollar amount only. There won't be any refund in cash. For exchange, you may not get the differences of the value of the food back. If the new food has more value, you will be asked to cover the balance.
Your order will be priority if you come to pick it up. All cases, please return the food in the original container(s)* to our cashier to avoid additional charge.
Sorry, no refund if you change your mind after all the food has been cooked. You may get a store credit the half of the bill in some cases. Please see cashier for more information.
Sorry, no refund on any complimentary food. You may get exchanges for some reasons. Please see the cashier for more information.
* If the food is consumed more than 20% of the full portion, you may not get a/an refund or exchange if it's not due to spoilage and/or unusually objects in the food. Please contact us for more information.